With all technology, there can be bugs and issues that happen from time to time. Here are some troubleshooting tips whenever you come across a problem.
*Please Note* This article is only for those with access to UHRS. If you need access to UHRS, please take a look at this DOC.
Issues with Logging In
- Make sure you are using the same email address as your WLID
- If you use that email address, please look at this troubleshooting DOC.
Error While Performing Tasks/working in UHRS
- Clear your browser cache
- Unstill and reinstall your app
- Give it a little bit of time. We get notified of errors with the platform, which we try to fix ASAP. We recommend giving it a couple of hours and seeing if the problem exists.
If the error is still occurring, please send a ticket HERE. Please make sure when you are submitting a ticket that you are logged in on the top right of the page and that you specify the project. If you have this concern with multiple projects, please submit a ticket for each project, as this will help us answer your question quickly.