With all technology, there can be bugs and issues that happen from time to time. Here are some troubleshooting tips whenever you come across a problem.
*Please Note* This article is only for those with access to UHRS. If you need access to UHRS, please take a look at this DOC.
Issues with Logging In
- Make sure you are using the same email address as your WLID
- If you use that email address, please look at this troubleshooting DOC.
Error While Performing Tasks/working in UHRS
- Clear your browser cache
- Unstill and reinstall your app
- Give it a little bit of time. We get notified of errors with the platform, which we try to fix ASAP. We recommend giving it a couple of hours and seeing if the problem exists.
If the error is still occurring, please send a ticket HERE. Please make sure when you are submitting a ticket that you are logged in on the top right of the page and that you specify the project. If you have this concern with multiple projects, please submit a ticket for each project, as this will help us answer your question quickly.
Comments
14 comments
Conta não autorizada
I am facing the same error. Please help.
same error. please help me
Check your registered Windows Live ID
how do i stop using uhrs..how do i leave ..do i contact appen thanks
Failed attempt to log in. Judge with AuthUserName=ldzakpasupm@outlook.com does not exist
I keep getting the above feedback anytime I want to login to the UHRS system.
If you have forgotten the passwrd to your registered Windows live ID can you change the account?
Dear team,
mesmo erro como faço pra arrumar?
I have the same error.
Account not authorized
Failed attempt to log in. Your UHRS account is not active. Contact your vendor support.
Please help me
Hi please help
I am facing the same problem and am still not able to log in, always shows the same message " Account not authorized"
???
I think i forgot my UHRS account because i keep getting account not authorized when i try to sign in. Please help to move forward.
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