Our goal at Appen is to ensure that all of our contributors are paid on time. However, there are a few things you will need to make sure to check if you missing a payment.
- Check your inbox. There may be times when something went wrong on our end, and we need to re-upload and redistribute payment. During these times, our project teams will send out a communication letting our contributors know of the issue. If you get his email, please be patient as we work through this issue.
- If you don't receive your payment after 1 week, please send us a ticket HERE. Make sure to specify which project you are inquiring about as this will lead to a quicker resolution.
- Check the Appen Social Page. Our Project Managers will answer questions in there often, so check if there is anything posted regarding missing payments for your project.
- Make sure your Payoneer account is Active. If your Payoneer account is missing information, then it will be inactive. In this case, you will need to contact Payoneer directly to get this resolved. If you need to know how to contact Payoneer take a look HERE.
- Is your invoice status Failed Payoneer? If so, then the invoice is below the $5 minimum requirement needed to withdraw. You will have to submit future invoices until you reach $5.
If you still need help, please send us a ticket HERE.
Comments
19 comments
Please review my missing invoice from January 26 to 31- 2023 ...thank
Hello, please help me, I try to submit my invoice and I keep getting this error
You cannot submit this until your account has been setup with our payment provider. Within your welcome emails there were instructions on how to setup your an account with our payment provider. If you have already done this, please allow us some time to confirm your account is in place. Any questions about this can be sent to our finance team.
Please assist. Thanks
My invoice record is 48:29:35 but in your record is 17hours and 37seconds . How come that my srt user metrics is wrong? Since December my record in srt user metrics time is not valid?
buenas tardes ,
me han quedado debiendo horas e hice el reclamo y no me responden .
aqui labore 28 horas y solo me pagaron 17 horas 17 minutos
aqui reporte que trabaje 40 horas y solo me pagaron 11 horas 27 minutos
Right idea at right time
hello,
I am asking about our invoice in Cuddihy project is Missing it's not only me, it's all the people that work on cuddihy. This was happen March 30,2023.
Hoping that this will be solve asap because we need to submit it before April 6,2023 so that we can have our payment.
regards,
marnellene emban
Please review my missing invoice from march 17 to 27, 2023 . Thank you
Hello,
I completed the tasks in the links sent to my email on 31/3/2023. However, I did not find the amount of this work in the invoice for April month.
I am looking for your reply.
Thank you
Please payment method Payoneer.I am Bangladesi please payment method Payonneer
I have an issue on SRT User Metrics with the 2 projects I'm working on, resulting in wrong time displayed, very high RPH and many unpaid hours. Despite all the tickets I sent since February, nothing is done to fix it and to pay what you owe to me...
Please I need some help. The invoice for the month of April is missing three days of work: 04/22/2023 - 0h:59min 04/24/2023 - 1h5min 04/26/2023 - 1h9minyes started april 20 to april 30 invoice is missing
I have missing invoice for hours I worked on,... since the month of February.
Pls help my invoice amount is missing !!
from 1st may to 31st may 2023
My invoice amount from 05/01/2023 to 05/31/2023 is missing. Will you please help me to see it in the 'my invoices' section by tomorrow?
I miss invoices from 4/30/2023 to 5/27/2023, I need help please
Pls help my invoice amount is missing !!
from 1st may to 31st may 2023
Please my invoice from 1st to 31st May isn't available what do I do? How do I get my payment?
I’m still waiting for a response from you re: missing invoices for the last 2 weeks on my account. Can you please respond to my ticket 1709899?
Please sign in to leave a comment.